Online Course Cancellation, Refund and Transfer Policy

SCA; Skills Coach Academy & Sabina Coaches Academy online training course orders are generally NOT eligible for refund. Online students cannot transfer to another course, unless in circumstances where a course was selected in error. If an erroneous purchase was made, you MUST reach out to us within 24 hours of the purchase with a written notice (email is sufficient), and we will rectify it at the back end, and register you for the correct course. After 24 hours NO refunds will be issued.

We MAY approve a refund/transfer request under specific conditions:

1).You’ve registered (accidentally) for the wrong training course:

If this happens, contact us IMMEDIATELY. You MUST notify us IN WRITING within 24-hours of placing the order to be eligible for a refund. 

2). Transfer to a DIFFERENT online course:

If you have started a course or pass the 24-Hour cancellation period, you may transfer to a course of equal or lesser value provided you have 30-minutes or less of accumulated time.

All other situations: Your tuition is NON-REFUNDABLE.

Terms and Conditions:

  • Online training courses may NOT be transferred to another student.
  • Students have 90 days (3-months) to complete an online course.
  • Orders placed under a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation, or transfer. NO EXCEPTIONS. 
  • Refunds are not issued for transfers to courses of equal or lesser value. 
  • If you transfer to a more expensive course, you must provide payment for the additional tuition at the time of transfer.

Course Extension Policy:

  • You may request a 1-month extension provided the request is made BEFORE the online course expires.
  • Students who have left the employment of a company, or students who FAIL their final exam (see below) are NOT eligible for credit, extension or refund of any kind, regardless of time spent in the course or time remaining.
  • All online courses require the student pass a final exam. Students must receive a passing grade to be issued a Certificate of Completion.

Students are given multiple attempts to pass the final examination. If a student FAILS all those times, they must re-enroll and pay tuition (this includes taking the class over from the beginning) to take the course a second time. No credit or partial discount will be extended due to a failed exam.

Seminar and Virtual Training Reschedule Policy

We understand…things happen! If you can’t attend your scheduled class date, you have options:

  • If you contact us at least 15-calendar days before the start date… we can reschedule your class to a future date… AT NO CHARGE!
  • If your request is AFTER this date (i.e. 15-days or less remaining before the class starts) we offer a (very reasonable) sliding fee schedule:
    • 15 days or MORE  before the class start date: NO FEE 
    • Fourteen (14) and seven (7 days)  before the class start: 25% of the retail price (before discounts).
    • Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).
    • Within 48-hours of the class start (includes “no-shows” late arrivals, leaving class early, or not finishing a class): 100% of the retail price (before discounts)

For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests via email

Product Refund and Returns Policy

Our refund and returns policy is active within 15 days of product purchase. We cannot offer a full refund or an exchange after 15 days from your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following are non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • General products with obvious signs of use
  • Any item not in its original condition; a damaged item or an item missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery


Once your return is received and inspected, you will receive an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please do the following:

  • Follow up on refund processing times. It may take a couple of days after we issue a refund for it to reflect in your account
  • Contact your credit card company, it may take some time before your refund is officially posted
  • If all steps have been followed and a reasonable time has elapsed without receiving a refund please contact us as email: and CC:

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: and CC:

Shipping returns

To begin the product return process, send us an email and we will share a mailbox and mailing address to drop off returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at and CC:, for questions related to refunds and returns.